Refund Policy

Last updated: 01-May-2025

At Eliavie, your satisfaction is important to us. If you’re not fully happy with your purchase, please review our return and refund terms below.

✅ Eligibility for Returns

We accept returns and issue refunds only under the following conditions:

Item arrived damaged, defective, or significantly different from its description.
You must contact us within 7 days of delivery.
Items must be unused and in original packaging.
A clear photo or video proof is required for damaged or incorrect items.

⚠️ Due to the nature of our products (personal care and beauty), we do not accept returns for change of mind, opened items, or items used for hygiene reasons.

🚫 Non-Returnable Items

We do not accept returns or refunds for:

Incorrect orders placed by the customer (wrong color/variant/quantity)
Delays caused by shipping couriers or customs
Packages returned due to incomplete or incorrect address
Sale or clearance items marked as final sale

🔁 Exchanges

We do not offer exchanges. If the product is defective or damaged, we will send a replacement or issue a refund based on your preference.

💰 Refund Process

If approved, your refund will be:

Issued to the original payment method (e.g. credit card, PayPal)
Processed within 5–10 business days after approval

📦 Return Shipping

We do not accept unsolicited returns to a physical address.
If a return is authorized, we will provide specific instructions and return address.
Customers are responsible for return shipping costs unless the product was damaged or incorrect.

📩 How to Request a Refund

Email us at support@eliavie.com within 7 days of receiving your order.
Include your order number, a brief explanation, and clear photo/video evidence.
Our support team will respond within 24–48 hours with a resolution.

🛡️ Disputes & Chargebacks

Please contact us before initiating any disputes with your payment provider. We’re here to help and will resolve any genuine issues promptly.

✉️ Contact Us

If you have any questions about returns or refunds, email us anytime at:
📧 support@eliavie.com