Shipping Policy
Last updated: 01-May-2025
Thank you for shopping at Eliavie.com. We are committed to delivering your beauty and wellness products as quickly and safely as possible. Please review our shipping terms below.
📦 Order Processing Time
- All orders are processed within 1–5 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or holidays.
- Once your order is shipped, you will receive a confirmation email with tracking information.
🌍 Shipping Locations
We ship worldwide, including the USA, UK, Canada, Australia, Saudi Arabia, UAE, and more.
⚠️ Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect addresses.
🚚 Estimated Delivery Time
Delivery time depends on your location and the specific product ordered. Most items are shipped from our global fulfillment partners.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Canada | 10–20 business days |
| Australia | 10–18 business days |
| Middle East (e.g. Saudi Arabia, UAE) | 10–20 business days |
| Rest of World | 10–25 business days |
🕒 These are estimated times and may vary due to customs clearance, local postal delays, or public holidays.
🔄 Split Shipments
To ensure faster delivery, items in the same order may be shipped separately depending on stock availability and warehouse location.
📦 Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your package using:
- https://www.17track.net/en
- https://cjpacket.com/ (for orders fulfilled via CJdropshipping)
❗ Customs, Duties & Taxes
- International shipments may be subject to customs fees, import taxes, or duties.
- These charges are not included in the product or shipping cost and are the buyer’s responsibility.
❓ Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not responsible for:
- Delays caused by the shipping carrier, weather, or customs
- Packages lost due to incorrect shipping information provided by the customer
If your order is significantly delayed, please contact us at support@eliavie.com and we will assist you in locating or reshipping your package where applicable.
