Privacy Policy

Last updated: 01-May-2025

At Eliavie.com, your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase.

🔍 What Information We Collect

When you interact with our site, we may collect the following types of information:

Personal details: Name, email address, shipping address, phone number
Payment information: Processed securely through third-party payment gateways (we do not store card details)
Order history and support correspondence
Technical data: IP address, browser type, device info, location (non-personal data)
Cookies and tracking data for analytics and marketing

🎯 How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your support inquiries
Improve our website experience and product offerings
Send occasional promotional emails (only if you opt in)
Prevent fraud and comply with legal obligations

🔐 How We Protect Your Information

We use industry-standard encryption, secure hosting, and strict internal procedures to protect your personal data from unauthorized access or disclosure.

🍪 Cookies & Tracking Technologies

Our website uses cookies to:

Remember your preferences
Analyze website traffic (Google Analytics)
Support ad retargeting (Facebook Pixel, etc.)

You can control cookie settings through your browser at any time.

📤 Sharing Your Information

We only share your information with:

Trusted partners (such as payment processors and shipping providers) to fulfill your order
Marketing and analytics tools to improve our services (non-identifiable data only)

We never sell or rent your personal information to third parties.

🌍 Your Rights

Depending on your location (e.g. EU or California), you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
File a complaint with a data protection authority

To request any of the above, contact us at support@eliavie.com.

🧒 Children’s Privacy

We do not knowingly collect or store information from children under the age of 13.

🔄 Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

📩 Contact Us

If you have questions about this Privacy Policy or how your data is used, email us at:
support@eliavie.com